Please note each Saturday House handbag is hand painted and made to order.

Standard processing time once your order is placed is 5-7 business days, not including weekends or holidays. Currently we are experiencing longer processing times. Shipping is now estimated at 10 to 15 business days.

Pre-ordered items will take longer processing time and will be shipped as they become available.

Standard shipping time is 5-7 business days for domestic orders and more than 30 days for international orders, not including weekends or holidays.

All purchases are shipped by ups. Ownership of packages turned over to ups (or other parcel carriers as permitted by Saturday House) transfers to the buyer. We are not responsible for non-delivery errors via carrier and, because of this, any shipping issues must be handled by ups.

We are unable to update the address once the order is placed. Please make sure your address is correct before placing an order. We are not responsible for packages delivered to incorrect addresses.

Yes! Because we are not responsible once packages are turned over to UPS, we recommend purchasing Route Insurance with your order.

Route insurance protects against lost or stolen packages, and auto-syncs all items ordered, allowing you to track packages at any time. All claims will need to be filed directly with Route. Saturday House cannot assist with the claims process. Please note: the insurance you purchase only covers the initial order. In the case of returns or
exchanges, you will need to repurchase the insurance for it to cover your order. To report an order issue and submit a request for a refund or replacement, follow this link: https://claims.route.com/. Please note that you cannot add Route Insurance once your order is received.

Yes, we love shipping to our overseas customers! Additional fees for shipping may apply and shipping times may take 30 days or more to arrive. USPS handles all international orders. We are not responsible for packages shipped to international addresses once
they are turned over to USPS and we cannot track packages shipped internationally once they leave the USA. We recommend purchasing Route Insurance at the time of ordering to protect your package as it ships.

Route’s international insurance timeframe filing period is as follows:

Stolen: 5-15 days from delivery, Lost: 20-30 days from last tracking update, or Damaged: between 0-15 days from delivery. Update - Route has extended the window for filing claims from 15 days to 30 days.

Once you receive your product(s), you have 7 days from the day of receipt to inspect them and notify us of any damage or missing items.

Returns and exchanges will be permitted within the first 7 days of receipt of your order. After the 7th day, you may be eligible for a return subject to a 50% refund only. No refunds or exchanges will be permitted after 10 days. Any and all retired bag sayings will not be eligible for any refunds, returns, or exchanges. These are final sale. Shipping fees are non-refundable. If your order was customized there will be NO exchanges or refunds after your order is approved. Please note that the item you may wish to exchange may be out of stock. These will not be available options for exchanges. If you do not wish to exchange, you can opt for a store credit or gift card to use when the item you would like is back in stock. We are not responsible for returned items lost in transit. If you have any questions about our products, please contact us prior to ordering.

We do not accept cancellations. Our bags are hand painted and made to order.

We accept all major credit cards, Apple Pay, Meta Pay, Google Pay, Afterpay and ShopPay. Please note orders will not ship until payment has been received & cleared.

Our products are hand-painted and created with vegan leather.

Vegan leather has gained popularity as a more ethical and sustainable choice for those who prefer not to use animal-derived products. It helps reduce the demand for animal leather and contributes to the welfare of animals. Additionally, vegan leather can be more environmentally friendly, as the production process generally has a lower impact on the environment compared to the processes involved in traditional leather production.

It’s important to take special care to extend the life of your bag. Learn more here.

Yes! You can join our It’s In The Bag rewards program to earn points from your purchases and other exclusive benefits. Learn more here.

In order to maintain quality, we only produce a limited quantity of handbags to release to the public.

• Out of Stock or Sold Out means, the bag is no longer available.
• We often re-stock our most popular items, so it's good to be subscribed to our newsletter to stay up to date with releases.
• You can also tell us which bag you’re wanting to be restocked by clicking the "notify me" button on the product page or by adding it to your wishlist.

Packaging, shipping, and delivery may cause unwanted wrinkles or creases on the bag. These are NOT permanent. If this happens to your bag, you can steam the crease out using a low setting and avoid painted areas. If the crease does not disappear and the bag appears damaged, contact our customer care at info@soniquesaturday.com. You can also find more ways to care for your Saturday House bag here.