FREQUENTLY ASKED QUESTIONS

Don't see an answer to your question or concern? Follow up with us on our chatbot in the bottom right-hand corner of your screen!

Q: WHAT IS YOUR RETURN POLICY?

A: In special cases, we offer exchanges or returns. You can find our full Return Policy by clicking here.

Q: HOW LONG DOES SHIPPING & Processing TAKE?

A: All handbags are custom made to order. We ship via UPS. You can also use your tracking number to locate your package on UPS.com. Processing is set at 6 weeks, and Domestic shipping is set standard ground shipping times via ups. Some packages could take less or more time depending on postal services, COVID delays, weather delays, and holidays.

Q: DO YOU SHIP OUTSIDE OF THE UNITED STATES?

A: Yes, we love shipping to our overseas customers! Additional fees for shipping may apply and it may take longer to arrive.

Q: WHERE WILL MY HANDBAG BE SHIPPING FROM?

A: All handbags are designed and shipped from Phoenix, AZ, United States of America. We are piloting distribution locations around the country, and in some cases, you may see your bag shipped from one of those.

Q: WHAT MATERIAL ARE YOUR HANDBAGS MADE OUT OF?

A: All handbags are made from faux, vegan leather. No animals were harmed in the making of any handbags.

Q: WHAT DOES IT MEAN WHEN IT SAYS SOLD OUT/OUT OF STOCK?

A: Once a handbag is released you must buy it quickly, so you won’t have to dread reading the worst two words ever: SOLD OUT! Sometimes we do re-stock our most popular items, so it's good to be subscribed to our newsletter to stay up to date with releases.

 

TERMS & CONDITIONS

 

Introduction

Welcome to Saturday House. By using our services, you agree to these

terms and conditions. If you do not agree, please do not use our services.

 

Payment

We accept the following payment methods: all major credit cards, Apple Pay, Meta Pay, Google Pay, Afterpay and ShopPay. Payment in full is required at checkout, including shipping and taxes. All prices are listed in USD.

 

Orders

Once an order is placed, you will receive a confirmation email. Orders cannot be canceled once they have been processed. We reserve the right to cancel any order at our discretion.

 

Shipping and Delivery

We offer shipping through UPS. Currently we are experiencing longer processing times. Shipping is now estimated up to 6 weeks. Shipping costs are calculated at checkout. Tracking information will be provided via email once your order ships. When inputting your address, please make sure it is in English so there are no translation mistakes.

 

Returns and Refunds

Returns are accepted within 7 days of receipt for eligible items. Please login to your account or follow this link to initiate a return. Items must be returned in their original condition. Custom orders, retired sayings, sample bags, & pre-order items are final sale and cannot be returned or exchanged.

 

Exchanges

Exchanges are accepted within 7 days of receipt for eligible items. Please follow the same steps above to initiate an exchange. Items must be returned in their original condition.

Please note all custom bags, sample sale bags, and pre-order items are final sale and cannot be returned, exchanged, refunded, or cancelled.

  

Privacy Policy

We collect personal information to process your orders and improve our services. We do not share your data with third parties without your consent. Your data is stored securely.

 

Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages arising from your use of our services.

 

Governing Law

These terms are governed by the laws of California. Any disputes will be resolved in the courts of California.

 

Changes to Terms

We may modify these terms at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of the revised terms.

 

Contact Information

For support, please contact us at info@soniquesaturday.com. We will respond within 48 hours. For immediate assistance, use our website chatbot with auto-responses.

  

REFUNDS/EXCHANGES:

Due to quantity restrictions, we are UNABLE to offer ANY refunds, exchanges, or cancellations outside the given window. Please be sure to double-check that the product you’ve selected is the one you want to purchase.

DELIVERY

Your purchase will be delivered as soon as possible. Specialty sales orders may be shipped outside of the standard processing times & take up to 6 weeks. Pre-order items may take up to 12 weeks.

We appreciate your patience.

Double-check your delivery address for accuracy. We are unable to accommodate ANY address changes. Please provide a secure address where you can receive your order You will receive UPS tracking info via email once your order has shipped.