CUSTOMER EXPERIENCE TEAM MEMBER - REMOTE
Customer Experience Team Member
About the role: The Customer Experience Team Member will work alongside our Customer Care Manager to ensure Saturday House customers receive the best service possible. This team member will solve customer issues timely with a positive attitude and empathy.
Qualifications:
- 1-3 years of experience as a customer service rep in the retail industry
- High school diploma (preferred) or equivalent experience that demonstrates the ability to perform duties in the position
- Knowledge and experience communicating and understanding frustrated customers
- Knowledge in Microsoft Excel to manage priorities and deadlines
- Above average written and communication skills
- Multi-tasking and time management skills
- Attention to detail, willingness to work under pressure when necessary, and positive attitude
- Exemplary skills in empathy, humility, communication, comfort, ambiguity, and passion
Responsibilities:
- Resolving customer issues via email
- Working closely with the Customer Care Manager to identify, track, and provide feedback on common questions or issues from our customers
- Having the Ability to think on your feet to devise creative solutions for arising problems
- Gathering and analyzing data about our various customer segments as well as engagement metrics
- Brainstorm proactive customer engagement campaigns
Location: Remote
Compensation: Starting at minimum wage
Please submit your CV and resume to nadia@soniquesaturday.com